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Gartner Cost Benefit Analysis
Gartner offers the combined brainpower of 1,200 research analysts and consultants who advise executives in 80 countries every day. Gartner publishes tens of thousands of pages of original research annually and answers 200,000 client questions every year. Gartner can help you make smarter and faster decisions.
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Productivity Costs Savings / Return on Investment
According to Gartner, a user with an annual salary of $30,000 working 40 hours a week, spends approximately 3 hours per week attempting routine tasks due to lack of training. The three hours wasted represent a 7.5% lost productivity rate or $2,250 per user.
The following matrix illustrates the productivity savings. If our training products increase each user’s productivity by 1 hour, this is approximately $844 in annual productivity savings per user per year.
In an organization with 250 employees or more,the annual productivity cost savings is substantial.
Users |
Annual Lost Productivity Cost ($2,250) * | Annual Productivity Savings ($844) |
| 1 | $2,250 | $844 |
| 50 | $112,500 | $42,200 |
| 100 | $225,000 | $84,400 |
| 200 | $450,000 | $168,800 |
| 350 | $787,500 | $295,400 |
| 500 | $1,125,000 | $422,000 |
| 1,000 | $2,250,000 | $840,000 |
| 2,000 | $4,500,000 | $1,688,000 |
*Based on $30,000 annual salary
Support Costs Savings
Whether or not we have access to training, users forget most of the training or learning content provided. On average, measurable knowledge retention is less than 10% six months after “passing” a student through a classroom type course. According to Gartner Group, each networked user of a Windows based PC accounts for $310.00 in help desk costs per year.
Help Desk Support = Additional Cost Savings
Using a binary state comparison, our solution will effectively convert up to 95% of your “Class 2 learners” (requiring physical help desk or third party.)